Privacy Policy

Last updated: April 17, 2026

1. Information We Collect

When you use Automated Life Connect ("ALC", "we", "our"), we collect information you provide directly:

  • Account information: Name, email address, phone number, and building/unit details when your building manager creates your account.
  • Contact form submissions: Name, email, and message content when you contact us via the website.
  • Usage data: Booking history, defect reports, messages, and interactions within the platform.
  • Device data: Mobile device type, operating system, and push notification tokens when using the mobile app.

2. How We Use Your Information

We use your information to:

  • Provide and maintain the ALC platform and services
  • Send notifications about bookings, defects, parcels, and building communications
  • Process facility bookings and defect reports
  • Enable building management and resident communication
  • Respond to your enquiries and support requests
  • Improve our services and develop new features

3. Data Sharing

We do not sell your personal information. We share data only with:

  • Your building management: Building managers and strata committees can see relevant data for their buildings (e.g., bookings, defect reports).
  • Service providers: Third-party services that help us operate the platform (hosting, email delivery, push notifications).
  • Legal requirements: When required by law, regulation, or legal process.

4. Data Security

We implement industry-standard security measures including:

  • Encrypted data transmission (HTTPS/TLS)
  • Hashed passwords and authentication tokens
  • Role-based access controls
  • Regular security audits
  • Biometric authentication option on mobile

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Building managers can request data deletion for their buildings. When an account is deactivated, personal data is removed within 90 days, except where retention is required by law.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Cookies and Analytics

Our website uses essential cookies for session management. We do not use third-party tracking cookies. Analytics data is collected in aggregate form to improve the platform.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via the platform or email. Continued use of ALC after changes constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related enquiries: